How to Improve Customer Experience with Big Data Analytics

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    Duration : 60 mins

    The digital data growth is anticipated to increase by 4,300 percent by 2020, globally! This is mounting competitive pressure that business entities have to deal with. Thanks to Big Data Analytics that has enabled businesses to not only thoroughly understand customer experience rather exceed customer expectations, to meet the rising demands! 

    Key Takeaways:

    After attending this webinar, you will be able to:

    1. Understand the market dynamics with respect to competition, need, growth and supply.
    2. Identify the root cause of failures and issues in real time.
    3. Personalize the customer experience.
    4. Personalize communication, products, offers and services.

    Speaker

    Murtaza Nargis Adenwala

    Digital Marketing Head, Mahindra Holidays & Resorts

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