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Posts Tagged "customer services"

Accenture Reports: 54% Indians Prefer Human Interaction Customer Services Over Digital

Accenture Report on Poor Customer Services As per the Accenture Strategy report on ‘Digital Disconnect in Customer Engagement’, 54 percent of consumers in India prefer dealing with human beings over digital channels in order to solve customer services issues.  It was also revealed that 88% of the consumers have switched provider in the past year […]

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