In the current era, the prime focus is still laid on the customers and brands are cautious to keep their customer base strong and intact via best ways of customer care. With the fast-paced competitive environment, it is extremely essential to keep in close connect with the customers so as to keep them happy and satisfied with the set of products and services provided on your end. In the similar context, social media also acts as crucial platform that enables to stay connected in real time. If you too wish to leverage upon social media as the new hotline for brands to develop and enrich the customer base, gain better understanding through the webinar led by Harshita Pande Joshi, Social Media Strategist.
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